Nokia 3710
Eplacement of defected handset with loose seal less handset

As per the following attached mail it is conveyed by nokia care that my handset that was sent for repair & is having some technical fault. So it will be replaced with other hand set, but as per reply from nokia care they are issuing me a loose handset in exchange of my handset. I do want the exact proof n sealed handset box if they are to replaceit, either they can issue me some used phone also i doubt just to be sure "PLEASE HELP"

Go through the full mail :

Dear customer,

We can’t provide sealed handset along with a fresh bill from Nokia as this handset has been swapped under service repairs.

Regards,

Nokia Care.

From: Jasmine Sawhney [mailto: jasmines@hdfc.com]

Sent: Friday, August 13 11:38 AM

To: panna_aia.commbala@nokiacareind

Subject: Re: FW: query for job sheet no. 189433527/100804/20

Dear Sir

OK, But please confirm i should get a fresh sealed handset also along with a fresh bill from nokia

Please acknowledge...

Immidiate reply is expected

regards

Jasmine

From: "panna_aia.commbala@nokiacareind"

To: "'Jasmine Sawhney'"

Date: 08/13 11:35 AM

Subject: FW: query for job sheet no. 189433527/100804/20

Dear Nokia Customer,

The status of your handset is SWAPPED. Your replaced handset is ready to be collected. Kindly collect your handset.

Regards,

Nokia Care.

From: panna_aia.commbala@nokiacareind [mailto: panna_ambala@nokiacareindia.com]

Sent: Thursday, August 12 11:53 AM

To: 'Jasmine Sawhney'

Subject: RE: query for job sheet no. 189433527/100804/20

Mam,

Sorry! The handset model cannot be changed.

Regards,

Nokia Care.

m: Jasmine Sawhney [mailto: jasmines@hdfc.com]

Sent: Wednesday, August 11 11:10 AM

To: panna_aia.commbala@nokiacareind

Subject: RE: query for job sheet no. 189433527/100804/20

Dear Mam/Sir

Thanks for your revert, but i just want to confirm either i can change this model with some other handset as i m highly disappointed with this handset since it was a newly launched model, i doubt it may create problem again.

Please confirm...

Thanks & regards

Jasmine

From: "panna_aia.commbala@nokiacareind"

To: "'Jasmine Sawhney'"

Date: 08/11 09:44 AM

Subject: RE: query for job sheet no. 189433527/100804/20

Dear Nokia Customer,

The status of your handset is awaiting swap. A swap handset will be issued to you very soon. Thanks for your kind cooperation and support.

Regards,

Nokia Care Centre.

Ambala Cantt.

From: Jasmine Sawhney [mailto: jasmines@hdfc.com]

Sent: Tuesday, August 10 1:54 PM

To: panna_ambala@nokiacareindia.com

Subject: Fw: query for job sheet no. 189433527/100804/20

Please reply urgent...

&-- Forwarded by Jasmine Sawhney/HLSIL/Chandigarh/HDFC on 08/10 01:53 PM &--

From: Jasmine Sawhney/HLSIL/Chandigarh/HDFC

To: panna_ambala@nokiacareindia.com

Date: 08/09 05:49 PM

Subject: query for job sheet no. 189433527/100804/20

Dear Sir/Mam

I had purchased nokia 3710 Fold on 1st july'10 but it created problem as all dialed, received & missed calls are not getting deleted and showing invalid selection on screen also many of my contacts saved in mobile phone got deleted itself. I had registered my complaint at Ambala Nokia care

Please confirm the status of Job Sheet No. 189433527/100804/20 (ESN / IMEI NO. 356934036728863)

As i checked up the status online it showed job closed. I had submitted my handset to your nokia care branch, sadar bazar Ambala Cantt on 4th Aug '10

yet i havn't received any revert in concern to that.

I m almost handicap without my handset, as your branch executive had issued me the standby handset and it is almost for a blind person its key pad is totally clear not even a single alphabet can be viewed on that and another the screen is damaged n when i asked to exchange they replied, all standby sets are alike.

So please consider and revert. Need instant help

Thanks & regards

Jasmine

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Company: Nokia 3710
Country: India
State: Haryana
City: Ambala

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