As per the following attached mail it is conveyed by nokia care that my handset that was sent for repair & is having some technical fault. So it will be replaced with other hand set, but as per reply from nokia care they are issuing me a loose handset in exchange of my handset. I do want the exact proof n sealed handset box if they are to replaceit, either they can issue me some used phone also i doubt just to be sure "PLEASE HELP"
Go through the full mail :
Dear customer,
We can’t provide sealed handset along with a fresh bill from Nokia as this handset has been swapped under service repairs.
Regards,
Nokia Care.
From: Jasmine Sawhney [mailto: [email protected]]
Sent: Friday, August 13 11:38 AM
To: panna_aia.commbala@nokiacareind
Subject: Re: FW: query for job sheet no. 189433527/100804/20
Dear Sir
OK, But please confirm i should get a fresh sealed handset also along with a fresh bill from nokia
Please acknowledge...
Immidiate reply is expected
regards
Jasmine
From: "panna_aia.commbala@nokiacareind"
To: "'Jasmine Sawhney'"
Date: 08/13 11:35 AM
Subject: FW: query for job sheet no. 189433527/100804/20
Dear Nokia Customer,
The status of your handset is SWAPPED. Your replaced handset is ready to be collected. Kindly collect your handset.
Regards,
Nokia Care.
From: panna_aia.commbala@nokiacareind [mailto: [email protected]]
Sent: Thursday, August 12 11:53 AM
To: 'Jasmine Sawhney'
Subject: RE: query for job sheet no. 189433527/100804/20
Mam,
Sorry! The handset model cannot be changed.
Regards,
Nokia Care.
m: Jasmine Sawhney [mailto: [email protected]]
Sent: Wednesday, August 11 11:10 AM
To: panna_aia.commbala@nokiacareind
Subject: RE: query for job sheet no. 189433527/100804/20
Dear Mam/Sir
Thanks for your revert, but i just want to confirm either i can change this model with some other handset as i m highly disappointed with this handset since it was a newly launched model, i doubt it may create problem again.
Please confirm...
Thanks & regards
Jasmine
From: "panna_aia.commbala@nokiacareind"
To: "'Jasmine Sawhney'"
Date: 08/11 09:44 AM
Subject: RE: query for job sheet no. 189433527/100804/20
Dear Nokia Customer,
The status of your handset is awaiting swap. A swap handset will be issued to you very soon. Thanks for your kind cooperation and support.
Regards,
Nokia Care Centre.
Ambala Cantt.
From: Jasmine Sawhney [mailto: [email protected]]
Sent: Tuesday, August 10 1:54 PM
To: [email protected]
Subject: Fw: query for job sheet no. 189433527/100804/20
Please reply urgent...
&-- Forwarded by Jasmine Sawhney/HLSIL/Chandigarh/HDFC on 08/10 01:53 PM &--
From: Jasmine Sawhney/HLSIL/Chandigarh/HDFC
To: [email protected]
Date: 08/09 05:49 PM
Subject: query for job sheet no. 189433527/100804/20
Dear Sir/Mam
I had purchased nokia 3710 Fold on 1st july'10 but it created problem as all dialed, received & missed calls are not getting deleted and showing invalid selection on screen also many of my contacts saved in mobile phone got deleted itself. I had registered my complaint at Ambala Nokia care
Please confirm the status of Job Sheet No. 189433527/100804/20 (ESN / IMEI NO. 356934036728863)
As i checked up the status online it showed job closed. I had submitted my handset to your nokia care branch, sadar bazar Ambala Cantt on 4th Aug '10
yet i havn't received any revert in concern to that.
I m almost handicap without my handset, as your branch executive had issued me the standby handset and it is almost for a blind person its key pad is totally clear not even a single alphabet can be viewed on that and another the screen is damaged n when i asked to exchange they replied, all standby sets are alike.
So please consider and revert. Need instant help
Thanks & regards
Jasmine
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