Nokia
Nokia care service at Madhapur is wretched

Dear All

I am very sorry to say that, The quality of service provided at Nokia care madhapur is wretched.

I am using Nokia sets since I started keeping my personal mobile, But this time for sure I am not going to buy any product of NOKIA.

The service provided is not at all satisfactory.

This is in reference of job sheet 110923/36. I have given my headset for replacement which was already in warranty period on 23 sep.

I was asked to come after 7 days, I waited till 10 days and I called to contact no: 04040204589, I was told to come and collect the headset. When i asked for Headset at Nokia care counter then representative said that headset is not ready and ask me again to come after 2 days. I did the same and the also did the same [I called after 2 days and they asked me to wait for 2 more days]... The Headset is not ready please come after 2 days.

I have to ask few questions

1] If the SLA is 7 days then why it is taking more then 12 days to deliver the headset?

2] Why wrong information is being provided on phone calls?

3] What action was taken if the set was not ready when the first time I arrived, which results the same 2 days delay for the 2nd time?

I don’t know how this Center will survive in this competition world with this type of service.

Your immediate response will be highly appreciated with the latest update.

Regards,

Rakesh Panchal

9640109744

Company: Nokia
Country: India
State: Andhra Pradesh

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