Nokia
N97 mini - defective screen

Hi,

I bought a N97 mini for Rs. 23200 on March 18. There has been various system issues such as phone freezing, nonresponding screen etc. After a month or so, I noticed that the screen had a thin crack, noticed from a certain angle. The LCD fluid quickly flowed out and the screen was spoilt. When I took it to the Nokia care center and told them about the LCD damage, they said that this was physical damage and that I would have to bear the charges of Rs. 3500. This is very bad. A few points need to be stated here: 1) I've not dropped the phone. There is not even a scratch anywhere on the phone, but the lcd screen is cracked 2) I'd kept the phone in a Nokia N-series pouch, and in my pant pocket. 3) There was no impact on the phone whatsover.

When I suggested that they send the phone for warranty claims and give me a standby mobile in the interim, the Nokia care center refused. I paid the money, got the screen replacement and have retained the defective screen with me. I've been corresponding with the Nokia customer care for a month or more now regarding this to no avail. Here are some of the responses from contactcentre.india@nokia.com:

"You may kindly note that the display screen, keypad or external panel would be considered as cosmetic items which would not be covered under warranty. However, any concern with the cosmetic items can be serviced at cost"

"We are not in a position to comply with your request for providing the contact details of the higher officials as requested by you. We are also not authorised to provide the information."

Could someone help me with this?

Thanks!

Syd

Company: Nokia
Country: India
State: Karnataka
City: Bangalore

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