Nokia C3- 01
Faulty nokia mobile

I bought a Nokia mobile handset C3-01 from Chroma outlet at South extension, New Delhi on, 16.10.2011 for Rs.8399/-. The IMEI no of the set is 358299043680996.

The set started giving me trouble from day one. The battery started getting discharged to the extent that it requires charging 2-3 times a day. Further, the network drops after every call made or received for 30 secs to a minute. Thinking that it might be happening due to service provider, I checked it with sim of different service providers but the result remained the same.

I took the set first to Croma. They showed thier inability in this matter and directed me to Nokia care or a Priority outlet. I approached the The Nokia Care outlet at Kotla Mubarakpur, New Delhi, for redressal of my problem with te set. They took the battery and returned the same to me after about 2 hours saying that the needful had been done. However, the problem persisted. When i went to them gain, they took the battery and returned it to me after 2 weeks.

Both times, nothing was done with the mobile set. The problem still remains. On bieng approached again, the Care centre asked me to deposit the mobile set with them and tat tey would pay Rs - for the same. When they were remined that the mobile set was under warranty period of 1 year and hence, either the set should be fixed or replaced, they refused to do so and instead advised me to go to Priority centre.

Accordingly, I approached the Priority centre in Lajpat nagar, today (5.3.2012) which told me they were a retail outlet and that I should go to a Care outlet. They also advised me to sell the phone for Rs. -. I am at a loss to understand where I need to go for redressal. As per rule, as the phone is still in warranty period, my set should be replaced or a credit voucher for Rs 8339 should be issued to me, so that I can buy a new set.

I had not expected such handling of a complaint by Nokia. I strongly resent the running around they have made me do so far and expect a quick redressal. I have also come to know that nokia C3-01 has been withdrawn from the market probably due to such complaints.

Company: Nokia C3- 01
Country: India
State: Delhi

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