Nokia
No Proper service provided by the customer care even when the cell phone is in warranty period

Recently in 27th August'2009 I had bought a Nokia 2626 from The Mobile Store in Chennai. From the next 4th Month itself, it started giving problems. This handset started giving problems from Dec'2009 itself, and from then till now there has been no help provided by Nokia Customer Care or The Mobile Store. I had kept the handset as it is, and still the Blank display. When I gave a complaint for the same at the mobile store, they did not agree to it and say it had been damanged knowingly. Why would someone do it? Its still in the warranty period. I asked them to replace the set, but that was not accepted. I request you for a change of handset. Since, this is changing my belief in Nokia. If this is how it is, I don't think I would be willing to buy any Nokia handset any further. No one from the Nokia Service Centre or The Mobile store is ready to help for the same, even when the phone is in waranty period. Every time the screen gets damaged, even without using it. Kindly get this handset changed. I have lost faith from Nokia. I am going to consider putting a case against the same in case no action is taken sometime soon.your nokia customer care approached and taking a handset 19/dec/09 and job sheet no:525465550/091219/77. after 2 wkg collect the same, i go to your customer care 21/12/09 Eve 4.00pm waiting for approx 1 hour after that 1inconvenience same is collect the after By thursday (24/12/09) come & collect ur set and sign it (name not mentioned) 21/12/09. ok, but after that calling the Telecaller calling the sir your handset display not ready after 12 wkng days same is collect. againg today your executive is same word repeat the same. for your ref job sheet and mobile bill details given below:

Customer Number on the Mobile Store Bill: 1362533

Invoicing number: 1362533

UNIVERCELL

SPENCER PLAZACHENNAI.

SERVICE JOB SHEET:

JOB SHEET NUMBER: 525465550/091219/77 DATE:19/DEC TIME: 16.17.

thanks

S. anantha

919865447787

Company: Nokia
Country: India

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