Nokia
Nokia 7610 S Faulty Piece

Hi,

This is with reference to the Nokia 7610 Supernova Phone which we purchased on 10/08. The problem with the handset is that the phone menu scrolls up/down nonstop without the scroll keys. The phone has been send for repairs 4 times since the time we have bought it.

Following are the details of the complaint launched with Nokia:

The ESN No. of the phone is 359331028558787.

The Product Code is 05633533.

The JOb Sheet No is 569504867/091215/49.

The Phone is in warranty period with the Warranty as APAINY208597165.

The Nokia Customer Care executive has give the reference no. as 1-10842457823, stating that the phone will be repaired.

The NCC No. is 569_504867.

I have stated that since the mobile has been gone to repair 4times (and is still with the service centre for repair) we want the phone replaced and not repaired.

Below is the mail received from the Nokia Customer Care:

From: contactcentre.india@nokia.com

Date: 3 Mar 09:23:52 0200

Subject: Nokia - Dhanlakshmi Patil - N7610 Supernova Service Provision

To: dbpatil01@gmail.com

Dear Ms. Patil,

Thank you for e-mailing Nokia Care.

This e-mail is in regard to service provision of Nokia 7610 Supernova.

We sincerely regret the inconvenience caused. We would like to inform

you that currently we not in a position to oblige in your request for

replacement. However, as per the updates from the service team we like

to inform you that your handset is under the process of being serviced

and it expected to be complete by 10th March. Hence, we request

you to visit the Nokia Care Centre on the mentioned date in order to

substantiate the delivery of the handset.

For further enquiries, please feel free to contact our Technical

Support Executives at 30303838 between the hours of 9:00am and 9:00pm,

seven days a week. For online support, visit "Have a question? Ask

Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own

convenience? Visit www.nokia.co.in/support to check if your phone

model is supported and download the "Nokia Software Updater". You can

also go online to find user guides, troubleshooting support and other

services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Krithika

Nokia Care

Disclaimer:

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[THREAD ID:1-4ZO09G5]

&--Original Message&--

From: dbpatil01@gmail.com

Sent: 03/03 10:18:08 AM

To: contactcentre.india@nokia.com

Subject: WebForm Automated Email

[Email address: dbpatil01@gmail.com] [Salutations: Ms.] [First

name: dhanlakshmi] [Last name: patil] [Country: INDIA] [Language: English]

[Gender: F] [Contact topic: Nokia devices and accessories] [Contact

subtopic: Service points and repair]

[Message: Hi, This is regarding

Nokia 7610 Supernova Phone which has been send to the service centre

for repair for the 4th time in 6 months. The problem with the phone is

that the screen scrolls up/down without pressing the scroll keys. The

ESN No. of the phone is 359331028558787. The Product Code is 05633533.

The JOb Sheet No is 569504867/091215/49. The Phone is in warranty

period with the Warranty as APAINY208597165. The Nokia Customer Care

executive has give the reference no. as 1-10842457823, stating that

the phone will be repaired. I want the phone to be replaced and not

repaired since this is the 4th time that it has gone for repair. The

Nokia Customer Care has asked us to visit the service centre after 12

days of lodging the complaint. This is to state that we are not going

to take back the repaired piece and would appreciate if you would

provide a brnad new phone which is defect free. Would expect a

positive and quick reply from Nokia. Regards - Dhanlakshmi Patil

(919920198721)] [Phone model:7610] [Mobile: 919920198721] [Province:]

[City:] [IMEI:359331028558787] [Product code:05633533] [Operator:]

[Operating system:] [Web browser:] [Online shop order number:]

[Product software version:] [Maps application version:] [Navigation

licenses purchased:] [Map data installed:] [User ID/user name:]

[Service name:]

I want the phone replaced now and not repaired.

Please let me know what needs to be done.

Regards

- Dhanlakshmi Patil

Company: Nokia
Country: India

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