Hi,
This is with reference to the Nokia 7610 Supernova Phone which we purchased on 10/08. The problem with the handset is that the phone menu scrolls up/down nonstop without the scroll keys. The phone has been send for repairs 4 times since the time we have bought it.
Following are the details of the complaint launched with Nokia:
The ESN No. of the phone is 359331028558787.
The Product Code is 05633533.
The JOb Sheet No is 569504867/091215/49.
The Phone is in warranty period with the Warranty as APAINY208597165.
The Nokia Customer Care executive has give the reference no. as 1-10842457823, stating that the phone will be repaired.
The NCC No. is 569_504867.
I have stated that since the mobile has been gone to repair 4times (and is still with the service centre for repair) we want the phone replaced and not repaired.
Below is the mail received from the Nokia Customer Care:
From: [email protected]
Date: 3 Mar 09:23:52 0200
Subject: Nokia - Dhanlakshmi Patil - N7610 Supernova Service Provision
To: [email protected]
Dear Ms. Patil,
Thank you for e-mailing Nokia Care.
This e-mail is in regard to service provision of Nokia 7610 Supernova.
We sincerely regret the inconvenience caused. We would like to inform
you that currently we not in a position to oblige in your request for
replacement. However, as per the updates from the service team we like
to inform you that your handset is under the process of being serviced
and it expected to be complete by 10th March. Hence, we request
you to visit the Nokia Care Centre on the mentioned date in order to
substantiate the delivery of the handset.
For further enquiries, please feel free to contact our Technical
Support Executives at 30303838 between the hours of 9:00am and 9:00pm,
seven days a week. For online support, visit "Have a question? Ask
Nokia" at www.nokia.co.in/asknokia
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convenience? Visit www.nokia.co.in/support to check if your phone
model is supported and download the "Nokia Software Updater". You can
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To ensure proper handling, please continue to use the current subject line.
Kind regards,
Krithika
Nokia Care
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[THREAD ID:1-4ZO09G5]
&--Original Message&--
From: [email protected]
Sent: 03/03 10:18:08 AM
To: [email protected]
Subject: WebForm Automated Email
[Email address: [email protected]] [Salutations: Ms.] [First
name: dhanlakshmi] [Last name: patil] [Country: INDIA] [Language: English]
[Gender: F] [Contact topic: Nokia devices and accessories] [Contact
subtopic: Service points and repair]
[Message: Hi, This is regarding
Nokia 7610 Supernova Phone which has been send to the service centre
for repair for the 4th time in 6 months. The problem with the phone is
that the screen scrolls up/down without pressing the scroll keys. The
ESN No. of the phone is 359331028558787. The Product Code is 05633533.
The JOb Sheet No is 569504867/091215/49. The Phone is in warranty
period with the Warranty as APAINY208597165. The Nokia Customer Care
executive has give the reference no. as 1-10842457823, stating that
the phone will be repaired. I want the phone to be replaced and not
repaired since this is the 4th time that it has gone for repair. The
Nokia Customer Care has asked us to visit the service centre after 12
days of lodging the complaint. This is to state that we are not going
to take back the repaired piece and would appreciate if you would
provide a brnad new phone which is defect free. Would expect a
positive and quick reply from Nokia. Regards - Dhanlakshmi Patil
(919920198721)] [Phone model:7610] [Mobile: 919920198721] [Province:]
[City:] [IMEI:359331028558787] [Product code:05633533] [Operator:]
[Operating system:] [Web browser:] [Online shop order number:]
[Product software version:] [Maps application version:] [Navigation
licenses purchased:] [Map data installed:] [User ID/user name:]
[Service name:]
I want the phone replaced now and not repaired.
Please let me know what needs to be done.
Regards
- Dhanlakshmi Patil
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