Nokia
Mobile bill is not Perfect

I had purchased 1 hand set of Nokia 1202 on 22nd October'2009. I have bill of the dealer. Now my cell is not working properly. Its Battery may be not proper or I have to change the battery. Still my handset is under warrenty. I go ahead to 'Nokia Customer Care' for replacing the same battery but they avoid to do this. I show bill of dealer then also one executive said its not a proper bill so we are not going to change the battery of your cell. And you have purchase new one for the same. I surprised, I ask the reason then they said in bill VAT and Excise Tax is not mentioned so the dealer is not proper dealer so we can't replace or help you for the matter. I surprised and asked that if dealer is not proper then how your company make allow them to sell the 'Nokia Mobile' to the customer. Customer always don't know every legal matter, many customers are also illetrate and not aware about this. But the matter is How comapny supply its products to this kind of Dealer? How non authorised dealer get banded company's product? And customer will always suffer. I want to lodge the complaint against Nokia company which not going to solve my problem.

Company: Nokia
Country: India
State: Maharashtra
City: Mumbai City

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