Nokia C-3 phone
Issue with Nokia C3 in 5 months of purchase

Hi there,

I have brought a Nokia C-3 with IMEI No. 355356044802277 from a dealer in New Delhi on 1st March worth Rs.5770/-

This phone worked fine for first 5 months but in August it started giving problems. The first issue which I encountered was the microphone stopped working. The called couldn't hear my voice. I went to Lajpat Nagar Nokia Care to show the handset. They opened it in front of me and showed some liquid material on the keypad. As the humidity level in Delhi in July and August is too much and while hearing the calls, our sweat tends to percolate in the keypad area, this liquid might have accumulated there. I can swear that this phone was never put in water and not even accidentally it went inside. The only reason was the sweat that might have percolated. To this the executive clearly told me that the phone has gone out of warranty and now they cannot resolve the issue within warranty conditions. When i asked what will be the charges for a normal way of mending it, they asked for Rs.-. I was shocked to hear that a simple microphone in C3 is worth Rs.-. Can anyone on earth believe that a phone worth Rs.5770/- which has dealer & other commissions added in it, can have a microphone of this much amt.? Or was it only a way to reject the customer??

As I didn't have any other option, I went to a local phone repair shop to have it mended as I had to use it for my personal use and cannot throw a 5 months old phone away. The Nokia Care executive had told me that if I get it corrected from any outside vendor, the phone can never be brought again to Nokia care for warranty procedures. But as there was no option, I had to get it repaired. I paid Rs.600/- to that guy and got it repaired. This was the first big jolt to me (spending Rs.600/- on a phone which is still in warranty).

After 4-5 days again a new problem rose..The keypad unlocking key stopped working. I had to press it at least 10-15 times to unlock the keypad. This problem keeps arising time and again till date and at times doesn't.

Another problem which I have started facing last week is in the main QWERTY keys. At least 7-8 keys are not functioning properly, for e.g. if I press A it types AFG; pressing O types MNO and so on..

The microphone problem has arisen again for which I will again have to catch hold of the vendor who mended it. All in all I have faced enough issues in this phone in past 20 days which makes me feel that either Nokia helps me in getting it corrected or I have to approach the Consumer Forum for the same.

Believe me, I am not threatening but I had similar bad experience in my laptop 3yrs. back from Lenovo and they too had started giving me some shit warranty Terms and Conditions and when I approached Consumer Forum against them, they mended all the issues FREE OF COST till I was totally satisfied. I personally don't want to drag any reputed organization to Consumer Forum but this is forcing me to do so. If I get a response in next 2-3 days I will be happy for it, else I will lodge a complaint at 1800114000. I am registered member with them vide registration ID: 193796.

I am pasting the same mail on your facebook page too for better visibility.

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Thanks & Regards,

Vikas Kapoor

Cell: 91 9818103878

Company: Nokia C-3 phone
Country: India
State: Delhi
City: Central Delhi

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