Nokia
Complain against Nokia care Madhapur, Hyderabad

Dear All

Below I am pasting my mail conversion with NOKIA care. which shows how irresponsible NOKIA CARE peoples are.

On mon, Oct 10 at 8:07 PM, Rakesh Panchal wrote:

can I expect any revert???

On Sun, Oct 9 at 9:39 PM, Rakesh Panchal wrote:

How long I have to wait... Atleast provide the timelines.., .

On Fri, Oct 7 at 10:55 PM, Rakesh Panchal wrote:

Still I have not received any call.. what kind of service being provided by NOKIA CARE...!!!

On Wed, Oct 5 at 5:47 PM, wrote:

Hi,

We have forwarded your concern to the team. Someone will connect with you soon.

Regards

Nokia India Team

From: Rakesh Panchal

To: nokiaindiadigitalmarketing@ovi.com

Sent: Wednesday, 5 October 4:44 PM

Subject: Re: Complain against Nokia care Madhapur, Hyderabad.

My phone number is 9640109744

On Wed, Oct 5 at 11:30 AM, wrote:

Hi,

Please mail your complete contact details along with your contact number. So, that we can have someone to connect with you.

Regards,

Team Nokia India

From: Rakesh Panchal

To: nokiaindiadigitalmarketing@ovi.com

Sent: Wednesday, 5 October 12:44 AM

Subject: Complain against Nokia care Madhapur, Hyderabad.

Dear Team

I am very sorry to say that, The quality of service provided at Nokia care madhapur is wretched.

I am using Nokia sets since I started keeping my personal mobile, But this time for sure I am not going to buy any product of NOKIA.

The service provided is not at all satisfactory.

This is in reference of job sheet 110923/36. I have given my headset for replacement which was already in warranty period on 23 sep.

I was asked to come after 7 days, I waited till 10 days and I called to contact no: 04040204589, I was told to come and collect the headset. When i asked for Headset at Nokia care counter then representative said that headset is not ready and ask me again to come after 2 days. I did the same and the also did the same [I called after 2 days and they asked me to wait for 2 more days]... The Headset is not ready please come after 2 days.

I have to ask few questions

1] If the SLA is 7 days then why it is taking more then 12 days to deliver the headset?

2] Why wrong information is being provided on phone calls?

3] What action was taken if the set was not ready when the first time I arrived, which results the same 2 days delay for the 2nd time?

I don’t know how this Center will survive in this competition world with this type of service.

Your immediate response will be highly appreciated with the latest update.

Regards,

Rakesh Panchal

Company: Nokia
Country: India
State: Andhra Pradesh
City: Hyderabad

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