NOKIA / C7
Non Working of PHONE

Dear Sir,

I have purchased NOKIA - Model- C7 on dated.5th Jan from Nokia priority Dealer. The said Phone started hanging after just 1 month of operation and I have given it to Nokia Care and they updated the software and in the course erased my all Data? Again on 2/4, after 1 month of Software update of new phone, it starts again hanging and this time not working even and again since I have left no option except to send it to your same Nokia care for checking and I was surprised to know that they have asked me to wait for at least 1 week for rectification of the same.

Now I want to know,

1. what is my fault, if I have chosen Nokia ahead of other manufacturers?

2. Why should I wait for 7 days (2 days previously during the software up gradation), when I buy this phone by paying hard cash (without loan or emi).

3. Why should I suffer and loose my business because of their manufacturing defects or any other reason?

4. Every-time, they are erasing my date without taking any backup, who will get back my Data?

I have taken This cell phone for my pleasure not for burden.

Under the above circumstances, they should either refund my entire amount without 1 day delay or immediately replace with new Handset. As in any case, I will not suffer for your fault resulting my

business loss. So I hope that being the No.1 brand in India and excellent

after sales service,

With Best Regards,

RL Jain

jainrl@gmail.com

Company: NOKIA / C7
Country: India
State: West Bengal

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