Nokia E-72
NOT WORKING

Nokia-E 72

Location: Haryana, India

Posted: 12-13 by aoneamit Send email

Nokia E-72 is still not working after 2 services by Nokia Care

My name is Amit Maheshwari.

I bought newly launched Nokia E-72 series mobile from Priya Communication, Gurgaon (who is a Nokia Priority Dealer) on 14-12 at 01-06 PM.

My Bill No.- NPD/5883

IMEI- 355239032673951

From the start I was facing following 2 major problems in my mobile which could result in something very harmful-

1. Mobile vibrates whie recieving calls at least for 40 secs

2. While talking to some person on phone, another person can't hear my voice. Voice goes automatically.

I went twice to Nokia Care for services. Details of both are below-

Service 1- 14/07

Job Num- 151433527/1007141/22

time taken- 1 day

Service 2- 17/09

Job Num- 151433527/100917/18

Time Taken- 7 days (Sent to Nokia)

I told both problems in my service request to Nokia Care. I told them that there are problem in Hardware and modulator but they din't listen to me.

But I had very bad experience in Nokia services now after this and frustated that after spending INR 20, 400/-, I dint get the right phone.

I sent a formal mail for complaint to nokia care and they said that I need to submit the phone again. I can't submit the phone again as i know again they will provide the temporary solution.

I want my phone to be changed and INR 20000/- for mental frustation and life risk due to this phone..

Thanks,

Amit Maheshwari

91-9650100566

Company: Nokia E-72
Country: India
State: Haryana
City: Gurgaon

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