Nokia N-97
Defective product

I had bought this mobile handset nokia N-97 from B.R.Electronics, Ghaziabad, in july. worth Rs32, 000.

just after 2 months, the phones stopped getting charged.i showed it to Nokia Care at Lajpat Nagar, O-Block.

there, they firstly said it will take a week to rectify and would cost around Rs 11, 000.i got ready for that even.waited for 7 days and then went there.they returned me the handset just like that saying it can't be repaired, its a little tempered from inside, and to get it done from outside i.e.from a non-nokia local mobile mechanic or the motherboard would be needed to change woth Rs.18, 000.i asked them to give the same in written but they again refused to write anything .then i showed it to some local shop, there the person said that it was too much tempered within and nothing can be done.i again went to nokia care and but got no response.so i had to but a new battery worth Rs2000 everytime just to get my data out of the phone.its been almost 2 years now that the phone is not working and nokia is not taking any responsibility for it.

i am amazed how can it be tempered within 2 months of time and that too from within.i get no air why i hv been sold this defective piece of phone.please, guide me for the porcedure.

Company: Nokia N-97
Country: India
State: Delhi

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