Hitach India
Deny to Replace a part damage by their enginee

I own a Hitachi AC RAU514ERD 1.2T SPL. This is under warranty. The AC was working fine.

I had service engineer who came the do the routine/ regular service as part of after sales service agreement.

During the service activity the one of the part (Lock cover of indoor unit) was broken by engineer due to mishandling of the parts.

He somehow just fixed it temporarily and went away without filing the service report saying that he will back soon to complete the service.

We were unaware of the fact the part has been broken by him and we were told by the another engineer in the next visit that the part is broken and need to be replaced at our cost as parts are not under warranty.

My complain is that why should I bear the cost of a part that was broken by their engineer during service activity due to mishandling / negligence of work.

I need replacement or compensation of the part as this not due to wear and tear of the part… but negligence of the engineer in doing his service job.

Company: Hitach India
Country: India
Site: hitachi.co.in

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