Airtel
Activation of alerts illegally

Manager,

Airtel Customer care

Sub: Deduction of illegal amounts on various alerts

Dear Sir,

It is intimated that presently, we are utilizing following Airtel numbers for making calls on cells:-

1. 9729313516

2. 9996792227

3. 9729313523

4. 9729577025

As your company is well aware, various call alerts such as for jobs, missing calls, voice chat, ring tones etc. are received from your customer care for activation on our above cells. It is made clear that not on even a single instance, we have okayed for activation of any of the alert and it is done on your sweet will without our consent. Surprisingly, the deduction from our balance some times @ Rs.40/-, Rs.15/- and Rs.10/- has been made whereas neither we are utilizing any of the above facility nor we have opted for the same. It is, thus, evident that Airtel has been deducting the illegal amounts from our balances as per its own vagaries. I would, therefore, request you to please check up all the above numbers and arrange to reverse/credit the amounts deducted unnecessarily to our respective cell numbers. All the unwanted alerts as indicated above be discontinued with immediate effect.

It is further submitted that cell No.9729313516 was got recharged @ Rs.91/- for life time as per your scheme just receipt on your message, but it has been showing validity till Sept. 08. This should also be converted into life time validity. Pl. note that in case above rectifications are not made with immediate effect, I shall be constrained to take up the issue with your higher authorities to initiate action against the erring official of customer care.

Thanking you,

Yours faithfully,

(M.L.Khurana)

VPO Noorwala

Distt. Panipat (Haryana)

Company: Airtel
Country: India

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