Alcatel
Non repairment of moble phone

Dear Sir,

I have purchased a mobile phone of Alcatel from Bharti Wallmart (Best Price) in jammu on 27/11.The IMEI No of the phone is 359089030667000 and the model no is OT-802Y.The phone had some problem with the ear speaker so i went to Bharti Wallmart and they asked me to give the mobile phone for repairing to the service center of Alcatel situated in Gandhi Nagar by the name of Mobile Care.i gave my phone on 28/01 and they told me that i would get my phone back in 5 days. Today it has been more then 15 days but they are still bluffing me with silly excuses.sometimes they say they are waiting for some courier to come and sometimes they say that i will get it by evening but when i call in the evening they ask me to en-quire next morning.i am facing problem because of my phone and am really feeling harrased. The phone number of service center (Mobile Care) is 0191-2436814 and the lady who picks up the phone has always got some excuse to make.

i very humbly request you to take some step/action so that i get my phone back.i would really be obliged by your help and please help me as soon as possible.

Vishal Shangloo

9622106897

vishalshangloo@yahoo.com

Company: Alcatel
Country: India
State: Jammu and Kashmir
City: Jammu

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