MNYL / ULIP Life Invest
Delay in crediting surrender value of policy

I had submitted application stating that i want to surrender my policy no. 430270645 with the request that the surrender value be credited to my account.(22April)

I was told that it would take about 2 weeks for the cheque to come by.

I received a call from Gurgaon office (10th May) wanting to know the reason for my decission to surrender the policy and I told them that it was due to an emergent problem that had arisen. I was assured that the cheque would be dispatched immediately and would reach me in 3 to 4 days.

However it is almost 4 weeks now and I am to know from Operations division MNYL Guwahati, Assam that the cheque is yet to be dispatched.

I would like to bring to your notice that apart from being an agent advisor I am also HNI client.

I am surprised and angered at the lethargic and non chalant manner in which the organization has handled the matter, so much so, that I have a strong urge to refrain from paying any further renewals and also surrender the remaining policies i hold in the organization.

I am awaiting an explanation as to why this delay has been caused.

Dr Monideepa Das

dr.monideepa@gmail.com

91 9435101920

Company: MNYL / ULIP Life Invest
Country: India
State: Assam
City: Kamrup Metropolitan

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