Walgreens
Pharmacist Manager Jennifer Clemans

I am a long time customer of Walgreen's, I get all my scripts filled there. My regular store was out of my pain medications so I went to another Walgreen's about a 10 minute drive from my house. They filled my script in July and August. In September, I went back and was told by the Pharmacy Manager Jennifer Clemans that, "We haven't had this medication in months". Knowing she was lying because different pharmacists filled it the last two months. So I got it filled at another Walgreen's in September. In October, I go back to Pharmacist Jennifer Clemans store and she tells me, "We have this medication but I don't feel comfortable filling this script because you don't live in the area." Wait, both times she never ran my name on the computer to see if I was a regular customer or not, so I took it to mean that this lady is racist towards me. She doesn't know me at all because she never checked my records on the computer. She doesn't know I have cancer with severe back and neck pain along with deep vein thrombosis in my neck. She does not know I cannot move or function as a human being without my medication and I will be on medication the rests of my life. I was just discriminated against because of my skin color. The store manager acted like he was scared of Jennifer and refused to go against her in any way. Jennifer Clemans needs to be held accountable for her actions and behavior towards me. I wrote corporate but they say Pharmacists makes their own rules. So pharmacists can deny medication to people ordered by their doctors for their health. They have no accountability to no one not even the company they work for. I feel uncomfortable knowing she is still allowed to deal with the public in her profession and it is alright with Walgreen's. To be denied medication because of a persons looks was not taught in Pharmaceutical School. Her denying me had nothing to do with my health. I want an apology from her, and Walgreen's for hiring am incompetent person to head their Pharmacy Dept. I feel uncomfortable knowing she is dealing with the public and taking care of sick people.

Company: Walgreens
Country: India

  <     >