Bag It Today
Unsatisfactory services- harassing for refund etc

Sir

Bag It Today- Orders & refund

On 18.06.11, I paid through Credit card (Rs. 24999/-), for 6 natural diamonds of 10 cents each along with Blackberry mobile phone 9530, and (Rs. 58997/-) for 6 more natural diamonds of 1 Karat 20 cents. When I told them, that I don’t have that much money, they offered me EMI mode of payment.

2.. Afterwards, I got SMSs informing me of following booking IDs and amount:

S.No. Booking ID Amount (Rs.)

1 1006985444 24999/-

2 1006990628 24999/-

3 1006986479 16999/-

4 1006986688 24999/-

5 1006986608 16999/-

When I placed two orders (Rs. 24999/- and Rs. 58997/-), I do not know why they have sent me five booking IDs.

3.. On 25.06.11, two parcels were delivered vide Invoices TRNPL/DLI/172588 (Booking ID-1006990628) and Invoices TRNPL/DLI/172589 (Booking ID- 1006985444) dated 22.06.11. The following articles were received.

a. 4 packets of Zia Sol D pack 30 cents – 3 diamonds in each pack

b. 2 Black berry mobile phones 9530 with 1 charger, 1 USB cord, 2 ear sets

4. The deficiencies I found in these parcels were: (i) though I was to get 6 diamonds of very high quality in addition to 6 natural diamonds of 10 cents each, I got 12 of same quality, used and non working phones, incomplete accessories and without warranty cards.

5. After few days I got another parcel (Booking ID 1006986479 – Rs.16999/-). When I saw the list of articles pasted on the parcel, I did not open it, as I did not order for them.

6. In view of deficiencies pointed out in para 4 and also unwanted parcel as pointed out in para 5, I returned them on 22.07.11, after long correspondence. While doing so, I asked for:

a. Refund of Rs. 58997/- (second order amount).

b. Also refund balance of amount [Rs. 24999/- (first order) minus First EMI].

c. Send new Blackberry 9530 Storm, along with warranty card.

7. Another Blackberry phone was sent vide Invoice No. TRNPL/DLI/242426, Order No, 171825, Consignment No, D48519706, is not functional. As indicated by them, I approached Sai Srinivasa Technologies, (Blackberry Sevice Centre), Rajajinagar, Bengaluru. They said, they will service only phone sold by Reddington. Phones sold on online, web with huge discounts will not be serviced by them. I should contact people, who have sent the phone. Further, they said it does not look like a new piece.

8. After many mails, they credited Rs. 16999/- on 16.08.11 and Rs. 24999/- on 18.08.11 into my credit card account. I cannot withdraw this amount.

9. When I asked for refund of the balance of Rs. 16999/-, they said my request has been sent to Department concerned. Till today I have not received the refund.

10. For the defective phone, they want me to return the product. I am not doing that till I am refunded Rs. 16999/-.

11. I request you for the following actions:

a. Order them to refund Rs. 16999/- along with interest for Rs. 41998/ - as I cannot withdraw it.

b. Compensation for cheating, breach of contract and harassment

c. India Today and its sister concerns should be banned from online business

d. Sensitise people through print and public media about how people are getting cheated and harassed by them.

(M. Ravindra Kumar)

Company: Bag It Today
Country: India
State: Karnataka
City: Bangalore

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