Customer
Undelivered purchased

I ordered for 2 Nokia batteries (BP-4L) since 14th May. Order Number was 630725 paid for (£19.00 plus £3.99 for delivery).

I never received the batteries and and cannot manage to get arefund from Nokia. I have made several aclls to the Customer service (0845 0455 555) to no avail. They will put me on hold each time I call for several minutes and at the end just end the call without telling anything about what they would do or when they are going to refund my money.

My complaint is that I am seeking for a refund of my money from Nokia Company. I never thought Nokia would treat a customer this way for such a minor amount of money (£41.99).

I will continue to search for an answer to my complaint. Why is Nokia not prepared to refund my money for a purchased that was never delivered. The delivery agent (Ups) made three attempts without meeting, each visit he dropped a note for me (I all 3 notes as evidence) but I still cannot get a refund.

Thank you for reading while I hope that this complaint will be considered by management.

Lamin Kassama

United Kingdom

Company: Customer
Country: India

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