MTS Telecom
Barred Connectivity

Hi,

I purchased a Mblaze (post-paid) broadband usb modem from MTS telecom.

It was discounted for the Infosys Employees, MTS Agent came to my residence & handed over the device to me taking all concerned documents & the money.

The documents included photo copy of my passport, electricity bill, address proof by company's HR, company's ID card.

Within 3 days it got activated. On 23/06 it got disconnected, I called their call centre & got know that my addreess verification is pending. Although, I never recived a call from any person from MTS for verification.

They have just disconnected me without any intimation.

I started following up this issue from then & every time they apologised and requested for one more day.

I requested for escalation their supervisor also repeated the same dialouge.

I have requested them that I am suffering bcoz of this.

I also requested them to arrange a call with the MTS senior officers.

BUt nothing was done. I even said that i will go to consumer forum but still they did helped me.

They have only that by tomorrow it will be active, Once a supervisor committed. But they never fullfilled their commitment.

I have called them many times, mostly they keep me on hold & they never came to a conclusion.

I have emailed to all possible contacts('nodal.mah@mtsindia.in'; 'appellate.mah@mtsindia.in'

'customercare.mah@mtsindia.in'; 'customercare@mtsindia.in'; 'dharam_th@yahoo.com') but never recieved a reply.

I have a copy of the e-mail sent & the their executive's names.

What should I do?

I have already lost 7 days of connectivity & no hope to get it sooner.

Please help me!!!

my contact number # 9881255124,

e-mail: dharam_th@yahoo.com

Company: MTS Telecom
Country: India
State: Maharashtra
City: Pune

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