Indiatimes Shopping
Product neither cancelled nor refund provided

I am a dejected customer of Indiatimes Shopping.

I recently ordered (Order number : 112047838) for a gift for my sister for delivery in Kanpur (my home in Delhi) - 18th Nov

On making payment i realized that the shipping address was same as billing address - I remember to have typed this correctly. - 18th Nov

Called up customer care the following day and spoke to one of the executive who told me that this might be due to some technical error and since he can't update the shipping address now, he is cancelling my order (cancellation number : 25331), and i should book a new one, also that i will get my refund (Rs. 1749) within 6 working days - 19th Nov

I realized on 30th No v that no payment has been transferred to my account so far, so i called up customer care again and Mr. Sunil Kumar from your customer care told me that this order could never have been cancelled and his colleague must have cancelled it by mistake. - 30th nov.

Now the situation is that i have paid indiatimes 1749 Rs, and no one is ready to make a refund.

I have mailed 4 reminders to them since 30th November, but no mail recieved from their side so far.

Company: Indiatimes Shopping
Country: India

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