Indiatimes Shopping/e-Phone
Defective piece sent, Fraud and negligent behavior of customer service

I would like to bring your notice that I have ordered e-phone online (shopping.indiatimes.com) on April 21 evening paying Rs. 4190/= by credit card (Normal order # 112320679, Sub order no. 3042775).

I had received the phone on April 27 evening. But Indiatimes shopping had sent a defective phone which was showing all the SIM cards invalid.

On April 28 morning, I had complaint about it to Customer care by telephone (Complain No. 240141).

TNT Courier picked up the defective phone on May 11 at 10:45 AM (AWB No. DO 600647391 WW).

Ms. Alka (of indiatimes customer care) had mailed on May 13 to inform me that I would receive a good quality phone in 10 working days.

They have not yet solved the problem and after loosing all my patience I had talked with customer care on June 5 at 1:20 PM to cancel the order (Complain No. 293580). He had told me that my order will be cancelled if I would not receive the phone on or before Wednesday, June 09.

As I had not yet received the phone till Thursday, June 10, my order had been cancelled by you as per their commitment.

Also they had also told that i would get phone featuring 3 megapixel camera but what i was given was a VGA camera without any megapixel. The proof of this lies in voice recording system of indiatimes. This is clearly a case of Fraud.

Today i had mailed and talked to indiatimes customer service once again for money refund but they are backing out from their commitment.

I would really appreciate it heartily if you could help me out with this problem. My mailing ID is ashokkumarsaha07@gmail.com. Thanking you

Dr. Ashok Kumar Saha

A-7, Dakshinamurti Residency,

Sun Pharma Road, Opp: Sun Pharma,

Atladara, Vadodara – 390012,

Gujarat

Mobile: 9979882065

Company: Indiatimes Shopping/e-Phone
Country: India
State: Gujarat

  <     >