I would like to bring your notice that I have ordered e-phone online (shopping.indiatimes.com) on April 21 evening paying Rs. 4190/= by credit card (Normal order # 112320679, Sub order no. 3042775).
I had received the phone on April 27 evening. But Indiatimes shopping had sent a defective phone which was showing all the SIM cards invalid.
On April 28 morning, I had complaint about it to Customer care by telephone (Complain No. 240141).
TNT Courier picked up the defective phone on May 11 at 10:45 AM (AWB No. DO 600647391 WW).
Ms. Alka (of indiatimes customer care) had mailed on May 13 to inform me that I would receive a good quality phone in 10 working days.
They have not yet solved the problem and after loosing all my patience I had talked with customer care on June 5 at 1:20 PM to cancel the order (Complain No. 293580). He had told me that my order will be cancelled if I would not receive the phone on or before Wednesday, June 09.
As I had not yet received the phone till Thursday, June 10, my order had been cancelled by you as per their commitment.
Also they had also told that i would get phone featuring 3 megapixel camera but what i was given was a VGA camera without any megapixel. The proof of this lies in voice recording system of indiatimes. This is clearly a case of Fraud.
Today i had mailed and talked to indiatimes customer service once again for money refund but they are backing out from their commitment.
I would really appreciate it heartily if you could help me out with this problem. My mailing ID is [email protected]. Thanking you
Dr. Ashok Kumar Saha
A-7, Dakshinamurti Residency,
Sun Pharma Road, Opp: Sun Pharma,
Atladara, Vadodara – 390012,
Gujarat
Mobile: 9979882065
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