MTS
Refund not processed

I have been following up with MTS for refund of an incorrect re-charge of 799 Rs. Details given below.

MTS prepaid no:- 9146779928

Transaction ID: MCIT0079195618

Transaction date :- 4th July 16:30 hrs

PIN: 2002251570262418

Amount : 799

payment mode:- credit card

I have been following up with them for quite some time. Given below is the trail mail:-

FW: Refund for wrong purchase Ref#Q104877241 - Action to Consumer Forum‏

From: pujari john (johnpujari@hotmail.com)

Sent: 26 July 18:04PM

To: asavari.kulkarni@mtsindia.in; abhishekj@sparshindia.com; nodal.mum@mtsindia.in

Cc: customercare.mum@mtsindia.in

THIS HAS NOT YET BEEN DONE.i WILL SEE TO IT THAT YOUR COMPANY PAYS ME FOR THE HARRSSMENT AS WELL

NOW i AM FORWARDING THE TRAIL MAIL TO cONSUMER FORUM... IT IS SAD TO SEE THAT NONE OF THESE PEOPLE (ASAVARI / ABHISHEK) ARE TAKING ANY ACTION... THIS IS VERY POOR CUSTOMER SERVICE... WORST EVER!!! QUIT YOUR JOB GUYS...

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: johnpujari@hotmail.com

To: customercare.mum@mtsindia.in; asavari.kulkarni@mtsindia.in; abhishekj@sparshindia.com

Subject: RE: Refund for wrong purchase Ref#Q104877241 - Action to Consumer Forum

Date: Fri, 23 Jul 19:59:15 0530

Abhishek,

Its more than 24 hours now. You guys are testing my patience!!! I am serious I will take this matter to the media now!!! What are you guys not able to resolve???

RE: Refund for wrong purchase Ref#Q104877241‏

From: pujari john (johnpujari@hotmail.com)

Sent: 10 July 22:06PM

To: customercare.mum@mtsindia.in

Cc: asavari.kulkarni@mtsindia.in; abhishekj@sparshindia.com

1 attachment

recharge... doc (205.5 KB)

How is the Bank statement of any help here?

PFA the screen shot from the MTS confirming the transaction. I have made the payment via credit card. i don't know why you're asking for a Bank statement.

This is unacceptable from a customer service!!! Pls clarify what exactly you need

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: customercare.mum@mtsindia.in

To: johnpujari@hotmail.com

CC: Asavari. Kulkarni@mtsindia.in; abhishekj@sparshindia.com

Date: Sat, 10 Jul 16:04:44 0530

Subject: RE: Refund for wrong purchase Ref#Q104877241

Dear Mr. Pujari,

Good evening to you & we regret the delay in reply,

With reference to your e-mail dated 04-June, we request you to provide us with scan copy of bank statement, so that we can assist you in a better way.

Should you require any further clarifications or assistance, please reply to us via email at customercare.mum@mtsindia.in or feel free to call our Customer care number 9146 126 126 (Toll free only from MTS mobile).

We value your association with MTS.

Yogesh Mehta

Warm Regards

MTS Customer Care

Now get your Hi-Speed Data Card recharged at your door step, just “Call a Recharge” at 9146126126 or “Book a Recharge” by replying to this email id, maximum Service Time 48 hrs

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: pujari john [johnpujari@hotmail.com]

Sent: Sunday, July 04 5:30 PM

To: MTS CUSTOMER CARE MUMBAI

Subject: FW: Refund for wrong purchase Ref#Q104877241

Hi,

Please note that there has been an incorrect processing of this request.

I have been charged Rs 799 for this which is not credited to my M-blaze account. But I have been charged 799 in my credit card.

Please adjust this amount in my M-blaze Account or refund it back to

FW: Refund for wrong purchase Ref#Q104877241 MTS mobile no.9146779928... Revert or I will complain to consumer forum‏

From: pujari john (johnpujari@hotmail.com)

Sent: 10 July 14:46PM

To: customercare.mum@mtsindia.in

I am still awaiting your revert on this.

The details given below:-

MTS prepaid no:- 9146779928

Transaction ID: MCIT0079195618

Transaction date :- 4th July 16:30 hrs

PIN: 2002251570262418

Amount : 799

payment mode:- credit card

Please ensure I get my refund or I WILL TAKE THIS MATTER TO CONSUMER FORUM

John

9870133152

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: johnpujari@hotmail.com

To: customercare.mum@mtsindia.in

Subject: FW: Refund for wrong purchase Ref#Q104877241

Date: Sun, 4 Jul 17:30:15 0530

Hi,

Please note that there has been an incorrect processing of this request.

I have been charged Rs 799 for this which is not credited to my M-blaze account. But I have been charged 799 in my credit card.

Please adjust this amount in my M-blaze Account or refund it back to my credit card account.

I am really unhappy with this service.

John Pujari

9870133152

MTS is a FRAUD company. I recd a call from the customer service that the amount will be converted into balance in my prepaid account but it has not yet been done.

Now I want the company to pay me even for the mental harrasment and refund my money with Interest.

Company: MTS
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >