Hi,
I purchased a Mblaze (post-paid) broadband usb modem from MTS telecom.
It was discounted for the Infosys Employees, MTS Agent came to my residence & handed over the device to me taking all concerned documents & the money.
The documents included photo copy of my passport, electricity bill, address proof by company's HR, company's ID card.
Within 3 days it got activated. On 23/06 it got disconnected, I called their call centre & got know that my addreess verification is pending. Although, I never recived a call from any person from MTS for verification.
They have just disconnected me without any intimation.
I started following up this issue from then & every time they apologised and requested for one more day.
I requested for escalation their supervisor also repeated the same dialouge.
I have requested them that I am suffering bcoz of this.
I also requested them to arrange a call with the MTS senior officers.
BUt nothing was done. I even said that i will go to consumer forum but still they did helped me.
They have only that by tomorrow it will be active, Once a supervisor committed. But they never fullfilled their commitment.
I have called them many times, mostly they keep me on hold & they never came to a conclusion.
I have emailed to all possible contacts('[email protected]'; '[email protected]'
'[email protected]'; '[email protected]'; '[email protected]') but never recieved a reply.
I have a copy of the e-mail sent & the their executive's names.
What should I do?
I have already lost 7 days of connectivity & no hope to get it sooner.
Please help me!!!
my contact number # 9881255124,
e-mail: [email protected]
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