DTDC
Damaged products

Hi,

I have an online shop on www.craftsvilla.com/maddiesfingerstheartyones

I used DTDC for sending my products to customers for last few months.

I sent a parcel on 10th Dec for Siliguri. Consignment number M79159924. Items worth Rs. 1500. Shipping amount paid Rs. 450

This parcel reached customer after on 14th Dec. Out of the 3 terracotta pots 2 were broken. Since then I have been running around to get a claim details. DTDC guys use all tactics like packaging was not proper etc. Mine are handcrafted products and breaking of such items mean a lot of hard work once again, so I am extra careful in packaging them. If packaging was not proper than all 3 pots would have broken. This is a clear case of mishandling and no one is willing to take the responsibility.

DTDC Manpada, Thane Franchise gave me Branch Manager's number, when i spoke to him he said I should speak to Vijayta Rao who handles claims. Vijayta does not come on the line. Some lady called Vaishnavi answers call. Takes my details and promises a call back. But no call so I call back the next day. Vaishnavi picks up the phone again... speaks very rudely and says franchise only will handle your problem. We dont take terracotta products as they are fragile... I call back Franchise, he directs me to Branch Manager, Dalwinder Singh and he again tells me Vijayta is the right person...

I have to ship these products again to the customer as he has already paid.

So in short I the amount i end of paying for shipping my product through DTDC is

Rs. 450 for shipping to Siliguri

Cost of damaged items: Rs. 1000

I have to send fresh items to customer: Rs. 1000

Again the shipping cost for 2 pots, which would be around Rs. 320-350

Money for 'N' number of calls I had to make to 3 different people.

Mental harassment and trauma, priceless...

Can someone look into the matter and sort it out ASAP?

Thanks

Madhurie D Pandit

madhurie73@yahoo.com

Company: DTDC
Country: India
State: Maharashtra

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