Airtel
Delay in shifting broadband to new location

Hi,

I'm writing this email with huge frustration and dissatisfaction about the kind of customer care service which Airtel is providing now, which is of course, no service at all.

I lodged a request to shift my Airtel Broadband connection IPTV (account no : 15976393) to a new location on 31st of july (req. no.:198394).

The gentleman who took my request said that it would take 23 working days to get it done as they are upgrading their systems.

I accepted it and waited for 23 days. Since i was getting no response from any of the executives even after waiting for 23 days i called the customer care again

to know the status. To my shock, what i learned from the guy is that he was not able to see my request number. It got mysteriously erased from their system.

Ok, on 23rd of August, I registered a new request for the same shifting purpose (req. no.:3150760).

Again the same thing happened. Made me wait for almost another half a month. On 16th of September, some executive has closed my request stating that

the address given is not clear. Now for your kind information, I never received any call from any Airtel executive before closing the request, asking for details of the address.

Even though clear and full address was provided in the shifting request; with my alternate contact details to reach me in case of any issues; no executives tried to contact me.

Now, the story continues... and I've two more requests raised, for the same purpose (req.no : 4274952 and 4389034). Both are in open status.

And I'm waiting again from 19th Sept. Other than the verbal assurance given by each and every executive I talk to from call center, I'm not seeing any action taken to resolve this.

I dont see a valid reason why they are not processing my request.

I'm now waiting for almost 2months for this. There is a limit for everything and they have crossed it.

Please do the needfull.

Taking this request on hig priority and resolve it ASAP.

Regards,

Sibi Dominic

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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