Airtel Broadband
Complaint about wrong billing

I have send the following email to Airtel many times to which I receive only automated email responses. Airtel Customer care is also not helpful. Please help me:-

Hello,

My name is Aniruddha Saxena. I am a customer of Airtel Broadband since December. My number is 01145639135. Account number 14441309. I am a regular user of Airtel Rs 649 per month rental plan.

In the month of October I shifted my residence from Flat 7, sector 14, Pocket 1, Dwarka, New delhi 110078. So I contacted Airtel customer care to cancel my connection so that I can reapply for the same when I reach my new residence.

The person I talked to told me that instead of cancellation, Airtel can put my connection on hold for one month at Rs 250 zero rental plan & there will be no charges of 1 month if there is no usage of broadband or telephone services & the zero rental plan will be automatically deactivated within one month from activation or if I reactivate my connection at new place, whichever is earlier.

I reconnected my connection ner about 26 November at Flat 649, Sector 14, Pocket 2, Dwarka, New Delhi, agreed to pay Rs 300 of reconnection charges. But now when I received my latest bill (17 nov to 16 dec bill number: 678195430) I was charged Rs 2706.25 of DSL usage since my plan was not changed as it was told to me.

I contacted customer care but now they are saying that it does not change automatically, customer needs to inform us.

I don’t know weather the previous person whom I talked in October knew the process or not but I should not bear the burden of his ignorance.

I contacted in October to cancel my account as I was shifting, the ticket number for that is 849892, which airtel didn’t do but change my plan to Rs 250.

Airtel started my Rs 250 plan on 3 November Ticket number is 12377080.

I already requested to change my plan to the regular one of Rs 649 per month rental. Request number is 12441533.

Please help me as I have not done anything which Airtel didn’t told me to do & now I don’t want to pay for which I am not informed for.

Waiting for your positive response.

Thank You,

Yours sincerely,

Aniruddha Saxena.

Company: Airtel Broadband
Country: India

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