AIRTEL/BROADBAND
Reversal Of Payment

Hi Team,

• I used to use Airtel Broadband 5 months ago. The number is 011-47096400.

• The account’s due were cleared then and account closed, have not used service more than 5-6 months

• I am using MTNL now

• On 14th January I had a make a payment to MTNL, by error I Made it to Airtel

• Transaction made through ICICI CREDIT CARD ending with 9014, through Net Banking, Rs. 1, 322.00

• I called Airtel Customer care:

1. On 18th January at 12:23, Ticket number 28626592. Resolution: (Amount will be refunded Via cheque within 21 days Call Back)

2. On 19th January at 11:41, Ticket number 28660150. Resolution: (Refund cheque under process wait for 21 days Call Back)

3. On 29th January at 14:02, Ticket number 119439156. Resolution: (Refund cheque dispatch to my correct address)

4. On 9th February at 16:26, Ticket number 121211146. Resolution: (Please wait for 21 days)

5. On 18th February at 13:45, Swati Picks the call, I ask for supervisor, she hangs up

6. On 18th February at 14:02, Ahmed Picks the call, I ask for supervisor, Transfers to Zeba (Sup), she takes permission to place the call on hold & hangs up

7. On 18th February at 14:20, Wasim Picks the call, I ask for supervisor, Transfers to Banish Siddique (Sup), he takes permission to place the call on hold, puts on hold for a minute and then hangs up

I am left clueless so as to how to take it further. I was promised callback for all tickets, but never received a call back. No cheque received. Can you please help me, to get it channelized to the correct department/person. It is a shear torture.

Need your help.

Thank you,

Regards,

Chandan Mohanty

Company: AIRTEL/BROADBAND
Country: India

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