Hi Team,
• I used to use Airtel Broadband 5 months ago. The number is 011-47096400.
• The account’s due were cleared then and account closed, have not used service more than 5-6 months
• I am using MTNL now
• On 14th January I had a make a payment to MTNL, by error I Made it to Airtel
• Transaction made through ICICI CREDIT CARD ending with 9014, through Net Banking, Rs. 1, 322.00
• I called Airtel Customer care:
1. On 18th January at 12:23, Ticket number 28626592. Resolution: (Amount will be refunded Via cheque within 21 days Call Back)
2. On 19th January at 11:41, Ticket number 28660150. Resolution: (Refund cheque under process wait for 21 days Call Back)
3. On 29th January at 14:02, Ticket number 119439156. Resolution: (Refund cheque dispatch to my correct address)
4. On 9th February at 16:26, Ticket number 121211146. Resolution: (Please wait for 21 days)
5. On 18th February at 13:45, Swati Picks the call, I ask for supervisor, she hangs up
6. On 18th February at 14:02, Ahmed Picks the call, I ask for supervisor, Transfers to Zeba (Sup), she takes permission to place the call on hold & hangs up
7. On 18th February at 14:20, Wasim Picks the call, I ask for supervisor, Transfers to Banish Siddique (Sup), he takes permission to place the call on hold, puts on hold for a minute and then hangs up
I am left clueless so as to how to take it further. I was promised callback for all tickets, but never received a call back. No cheque received. Can you please help me, to get it channelized to the correct department/person. It is a shear torture.
Need your help.
Thank you,
Regards,
Chandan Mohanty
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