Airtel GPRS
Charging @ 6000/- for 1 GB

Dear Sir

Requesting You to Please look into the matter

Also please refer the mail (attached below this e-mail)

The problem is connected to Airtels Rs 98/2gb monthly plan which is clear (In Rs and in GBs)

However the customer being told that after 2gb its 30 paisa/ 50kb is not plain and clear

"Additional GB charged @ 6000/- is something which i was never informed" and it is Shocking

Also normally i look for msgs from Airtel under the TAG of 121, 247.

Whats the Reason of sending Critical/ Important information under AD- Service??

The 121 msg which i received on 16/2, is the first time i became aware at that time the bill dated 12/2 was already generated.

that's when i called to check the issue on 19/2/11

why no intimation was given through calls?? (when the charges are going above normal)

i called back again around the 28th feb to know further as i was promised to receive a call back.

Also now when i checked the AD_Service- the first msg sent to inform me about the charges was on 9/2 by then gprs charge was already 31 times over??

and the second AD-Service msg just after another 5 days on 14/2 the gprs charge was already 120 times over.

Hope the issue is resolved with YOUR help

Thanks and regards

jacob

9892599998

5/3/11

%%%%%%%%%%%%%%%%%%%%%%%%%%%

&-- Forwarded Message &-

From: jacob george

To: sanjay.kapoor@airtel.in

Sent: Thu, 3 March 3:49:59 PM

Subject: Being Charged 1- for 1.8 GB

Hello Sir

This is jacob from mumbai my no is 9892599998, have been quite Ok with YOUR service so far. However in jan i took ... "2GB free 98/month" GPRS plan-

Recently came to know about my bill showing 12792.69/-

Called customer care found usage showing as 3.8gb

Even if i go by the usage of 3.8GB

i am Completely Dumbfounded and Shocked that a company like AIRTEL is charging almost 12000 for 1.8 GB.

Requesting YOU to Help the Customer

Thank You &

Regards

jaco

Company: Airtel GPRS
Country: India
State: Maharashtra
City: Mumbai City

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