Axis Bank
Wrong Deduction

Hi Sir,

This is Monica and I am the employee of HCL Technologies, Noida. My company has opened up a salary account for me with Axis bank, (sector-3, Noida). Most of the time I use ATM to withdraw the money from my account. I have unlimited transactions free from other ATM machines using my Axis Bank ATM Card.

This morning (4th of March) I tried to withdraw 1000 Rs. from HDFC ATM Machine using my Axis Bank ATM Card, at 9:18 AM, but I got a message displayed "Timed Out" and did not get 1000 Rs from the Machine, I tried the same amount transaction again withing one minute, I got the 1000 Rs but along with that I got a transaction slip stating that Rs. 2000 has been deducted from my account.

I called in my bank and they gave me customer help line number that is 011-23736555, I called on this number and talked to a lady named Avinash but they told me that my details are not matching with their database, If my details are not mathcing then how come I am getting my salary debited into my account??? When I asked for what kind of details she is talking about. she was not ready to tell me.

Please help me regarding the same...

Company: Axis Bank
Country: India

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