Bajaj Allianz
Not received my Car Insurance Policy

I had to renew my car policy from Bajaj Allianz . hence I called them. One person came and issued me an invitation of renewal which had some figures for Car Insurance policy. We agreed to that and on the next day when he came to collect my cheque he told me that I have to give him increased ammount as their calculation was wrong.

Hence i called their customer support executives and understood what the exact ammount I need to pay. I agreed to that and handed cheque to the their representative on 10-Apr-09. Since then i had not received my policy. Today is 21-April-09. I have not even received a cover note which is rediculous. the person who took cheque from me said that the policy will be issue in 4 working days. hence I dont need cover note. My policy was about to expire on 18-April-09.

It then happend that I started calling Bajaj Allianz (BA). No one was knowing what is the status of my policy. then I received a call from Prabhadevi office. The Branch Manager -Ms Nita Tolani said that she dont know the status of my policy. The only question I asked he was that i am insured after 18th April. She was not ready to tell me even that. She said the receipt that I have got from the BA is quite enough if I show that to Policemen. That was weird. Then she gave me a reason that I had not put date on my cheque. I understood that there is no was i can argue with her. She then assured me that she will call me in little time. On asking her what she means by little time. She said me that It means next day. Look the answer that aBranch manager is giving to its customer. The next day I again called Pune office and from their I found that the cheque was unable to scan properly hence my polcy had got delayed. But my cheque had got cleared on 16th April itself. So there is a big hole in their network. and we customers suffer. I have still not get policy, even though I am being assured by the manager in Pune that I will atelast get a soft copy on mail. and then the hard copy will be sent to me in next 2 -3 working days.

Kindly look in to this mess...

Company: Bajaj Allianz
Country: India

  <     >