Banking
Cash debited from SBI SAvings A/c but not dispensed on ATM withdrawal

Agnes Rajesh
08-28-2009
34

I hold a savings bank account with the SBI Bank Mudfort Branch, Secunderabad-9. My account No. is 30366464237.

On the 2nd of June I had made a transaction at an ICICI Bank

ATM no: S1CW 3995 at (around 19:00 Hrs).

The amount that I wished to withdraw was Rs.5000, but the ATM machine

did not dispense the money.

On checking my online account status I discovered that the amount was promptly debited from my savings accounts. The transaction code recorded for this withdrawal is as follows:

ATM WDL: Dated 02/06

6220 1807 11100144619 681 S1CW3995

Transaction code that appeared on the slip was: 070

“Transaction decline Unable to process”

Owing to the loss of cash I had also submitted a written complaint to the Branch Manager SBI, Mudfort for which I have received an acknowledgement and

a RD No: 2655959, that was sent to SBI customer service dated 4/6/09.

I was told that the entire process will take about a month’s time.

Unfortunately no action has been taken to this day.

I hereby request the faulty transaction made by the SBI Bank/ATM machine may be rectified and my money be credited back to my savings account at the earliest.

I have noticed that mine is not the only isolated case but many other unassuming customers have been fleeced due to such faulty transaction by the Bank.

I request prompt action and credit of the cash falsely debited.