Bata shoes
Defective footwear not replaced or returned

I purchased a pair of Power shoes from Bata on 15 March from Bata shoe store located on New BEL road, Bangalore 560094. Cash memo: 15-03 08/1/0005 01361

For one month I used it in a Gym in Kerala. I never used it on the road.

Since one of them got torn on the upper portion, on my return to Bangalore, I approached Mr. Fernandes of Bata showroom on 31 may with the defective pair. I was told that I would get a replacement from Bata. Since I am a working lady, I could not go to collect the pair for a month. When I finally went to get it on 30 June I was told by Mr. Fernandes that he would give me a call the very next day after hearing from the Bata company which ofcourse he never did!

After one week on 6 July I went to the shop to know the status of my complaint. I was told by one of his assistants, that I could take a replacement for the amount of Rs 999/- which was the original cost of the shoes. I spent some time selecting the footwear for an equivalent amount. I was about to settle the bill when Mr. Fernandes informed me that I could buy the shoes for Rs.750/- only.

It came as a rude shock to me that a reputed company like Bata does not have a policy in place to take back a defective product. Also Mr. Fernandes was very discourteous and told me that the pair I returned for replacement was not traceable. This even leads me to belive that the pair of shoes he gave me may not be an original Bata product.

I refused to accept the Rs. 750/- offer he gave me. He told me that I could do whatever I wanted to, complain to Bata or go to court! He was least interested to even talk to me and was concentrating on other customers ignoring me totally.

Krishna

Bata email id:

customer.service@bata.co.in

website:

www.bata.in

Company: Bata shoes
Country: India

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