CASSETTE AC (3.0TR)
AC IS NOT COOLING PROPERLY

We installed two cassette ACs (Sr. No.-091S01842, 101A03068) for TITAN SHOWROOM TARATALA, Add-1, D. H ROAD, TARATALA CROSSING, KOLKATA700038, oppo-CESC, 03323995061 building on FERUARY

from Himalya Aircon, 69/1A, Chetla Road, Kol-700027, Ph.no.-03324796516

one of this Ac was giving lot of trouble since December and we lodged complaints, they used to come to visit (i.e also after repeated phone calls) and try to repair the machines but their efficiency level was insufficient rather too poor to repair the machines, lastly we sent a mail to HITACHI customer care and wanted to re-install a new one after replacing the defective machine, at once they sent a senior technician to resolve the issue and repaired the machine after lot of trial and error without replacing it, this senior person was also not capable enough to diagnose the actual problem and told us to to do AMC @16780/-for the next year, we did not have other choice and was compelled to do this, since then this Ac machine is working properly and almost every month we have to call this HIMALAYA AIRCON to get it repaired, knowing it very well these two machines are working for an exclusive retail store where a certain temperature has to be maintained anytime they always pay deaf ear, harass us and come for their visit only when they feel free with no rhyme and reason

this time we sent mail to HITACHI CUSTOMER CARE but no body replied even no action has been taken against this Himalaya Aircon, we have to run the store without maintaing the temperature as a consequence our store operation marks will be deducted,

please stay away from this company who do not value the customer as well as well as do not care to provide after sales service

Company: CASSETTE AC (3.0TR)
Country: India
State: West Bengal
City: South 24 Parganas

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