Clearstrip
Clearstrip-Refund Not Received

This is with reference to my request for cancellation of Deccan Airlines ticket no.8370058. I had booked the ticket on 17th Aug for three passengers--Mr. V N Purushothaman Pillai, Mrs. Vimala Pillai and Ms. Pankajakshiamma Pillai for a journey from Kochi to Mumbai. The travel date being 24th Nov. But due to personal reasons the it was not possible to travel on the given dates. Hence, on Nov 4th or 7th Approx i had personally called up hte Airlines call centre executive for cancellation of the ticket and i was ensured that the tickets were cancelled and a sum of Rs.10575/- will be credited to my credit card a/c (since payment was made through credit card) within 14 days, which is still not credited to by a/c. Request you to kindly provide me with the ticket status and cancellation confirmation date so that i can claim the amount from Cleartrip through whom i had booked the ticket. Ticket details for your ref: Deccan AirlinesTicket no.8370058PNR no.8370058Passengers-3 (Mr. V N Purushothaman Pillai, Mrs. Vimala Pillai and Ms. Pankajakshiamma Pillai) Date of issue-17th AugDate of travel-24th Novdestination-Kochi to Mumbai (via Mangalore) Flight no.-DN-819

I have been writing numerous mails to Clearstrip and Deccan Airline (now known as Kingfisher Airline) but havn't received any positive response (Please see response from Kingfisher Airlines)

"& On Fri, 16/1/09, GuestCare@flykingfisher.com wrote:

From: GuestCare@flykingfisher.com

Subject: RE: Refund not received&cancellation of Deccan Airlines ticket no.8370058.

To: sandhya_saggi@yahoo.co.in

Date: Friday, 16 January, 11:56 AM

Dear Ms. Nambidi,

Thank you for your email dated January 5.

We acknowledge your concern pertaining to your refund. We would like inform that our Reservation and Departure control systems are currently being upgraded due to which we are unable to update the refund status We have verified your case and understand that your booking was made through clear trip, so we request you to kindly have the matter taken up with clear trip who can assist you further.

We look forward to welcoming you as our guest on Kingfisher Airlines.

Best Regards,

Shilpa Nathan

Guest Commitment

Kingfisher Airlines "

Company: Clearstrip
Country: India

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