DTDC
Damages not yet paid

Please find the letter below which was sent to DTDC on sep 06 (css.chennai@dtdc.com),

DTDC has got one of the worse service one can imagine, this letter was sent to DTDC customer service and yet there was no reply and your coimbatore branch gave me assurance that the damages will be paid for the parcel sent, as the eatables which was sent was returned after 15 days and which was already spoilt but there was no response from your coonoor branch, please take a remidial action on this issue as not only i lost my parcel but on the phone bills which i incurred calling your coimbatore and coonoor brach every alternate day.

Dear Sir,

This is in reference to a courier (PNR: Q

13536672) sent from your coonoor branch, the branch

in coonoor gave me the wrong information that the

service is available in Hasimara Air Force Station,

jalpaiguri dist, West Bengal. Thou i had informed them

if the sevice is not available, to return the courier

next day before despatcing it from salem to bangalore

in air but it was confirmed from your branch in

coonnor that service is availble and it will be

delivered to the addressee.

It was after 5 days of regular calls, they

stated that the courier will not be delivered to the

addressee as there is no service available. It is

really frustrating when something is sent important

and to be delivered in the shortest time is being

delayed and not delivered besides giving wrong

information and hope, please look into this

matter and deliver my courier back to my address in

shortest possible time, as no one from your side is

able to give a exact location of my package.

Thank you

Kevin Nishanth

Company: DTDC
Country: India

  <     >