Please find the letter below which was sent to DTDC on sep 06 ([email protected]),
DTDC has got one of the worse service one can imagine, this letter was sent to DTDC customer service and yet there was no reply and your coimbatore branch gave me assurance that the damages will be paid for the parcel sent, as the eatables which was sent was returned after 15 days and which was already spoilt but there was no response from your coonoor branch, please take a remidial action on this issue as not only i lost my parcel but on the phone bills which i incurred calling your coimbatore and coonoor brach every alternate day.
Dear Sir,
This is in reference to a courier (PNR: Q
13536672) sent from your coonoor branch, the branch
in coonoor gave me the wrong information that the
service is available in Hasimara Air Force Station,
jalpaiguri dist, West Bengal. Thou i had informed them
if the sevice is not available, to return the courier
next day before despatcing it from salem to bangalore
in air but it was confirmed from your branch in
coonnor that service is availble and it will be
delivered to the addressee.
It was after 5 days of regular calls, they
stated that the courier will not be delivered to the
addressee as there is no service available. It is
really frustrating when something is sent important
and to be delivered in the shortest time is being
delayed and not delivered besides giving wrong
information and hope, please look into this
matter and deliver my courier back to my address in
shortest possible time, as no one from your side is
able to give a exact location of my package.
Thank you
Kevin Nishanth
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