Euroair geneus
Defective piece supply

I purchased EUROAIR Geneus yesterday (20.05.09) by cash and their executive gave me acknowledgement for documents Sl. No 338014 when I ask for cash receipts he simply told me that same will be handed over at the time of product delivery, In the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he forgot to take the receipts from office and same will be sent to me within ½ hr time. I told my colleague to take delivery of this product from Eureka Forbes executive because at that time I was busy in an official meeting.

In the evening when I reached home and opened the box I was really surprised and shocked to see that executive handed over me defected piece because there was no manual, no remote not proper packing were there inside and it was not even working properly…Immediately I called their customer care centre but office was closed and left my msg …. (Ref sale no 150002595)

In the morning when I approached executive about delivery of defected piece, he simply told me that sorry sir I was busy perhaps our office boy has given you rejected piece…..

For this incident I realize that now your network is very big and customer satisfaction is not your first priority, I know you will change my product but please think about customer harassment which he faced…. carrying product from office to home and vice versa.

I am customer of Eureka Forbes from last 10 year and I also use Water Purifier, vacuum Cleaner ….and for using your products already given reference to many of my friends and relatives to use it.

But the kind of experience I had yesterday has really broke my trust towards the customer care part is being taken in a really very light way despite of being in competitive market how can they afford to treat their customer like this ..

Please look into this matter with serious concern and before it’s become too late, your company may be affected due to these kind of lacks for after sale customer satisfaction.

Now I request you to please provide me cash receipts of Rs 9900/- and change my product immediately.

Thanks

Company: Euroair geneus
Country: India

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