Ezeego
Has not got cash back yet - Its 2 months

I had booked tickets on 4th of December.

There was offer on ezeego. If you book with ICICI platinum card u will get 50% cash back on base amount.

I have been following up with ezeego customer care but not received cash back yet (after almost 2 months).

I have mail to complaints@ezeego1.com. Waiting for their response.

Here is the e-mail:

Hi,

I had booked tickets for Kingfisher flight on 4th of december (itinerary - EZR-415032).

Before booking I had called up customer care and confirmed that I'll be getting 50% cash back on fees and not taxes on ICICI platinum card.

I was getting around 7000/- cash back.

So, I booked with ezeego even if it was 3000 more that that of Kingfisher site as I was still in profit.

According to your customer I was supposed to get that in 7 working days. But I did not get it till date.

I called up many times. I was getting different answers every time. "Sir, it is under progress. It will be done in 7 days"

"Sir, status is under progress. It should be done in 7 day to 21 days." (this was after 45 day. Name of call center guy - Manish).

It was too much of frustration. I never got correct answer. I asked for transaction ID for that communication so that I need not explain scenario again and again.

But Never got any communication/transaction id.

I got payment request number - 200712045604028. According to customer-care executives it is under progress.

I have spent lot of time in following up with you people and got lots of frustration in return.

After all this I'm not sure when will I get the cash back???

Waiting for your prompt response on this.

Regards,

Alpesh

Company: Ezeego
Country: India

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