FLY / B700 DUO
Delayed Service

Sir,

This is Anupam Saha from Haiderpara Siliguri. I have purchased a FLY B700 DUO

cellphone from 'The Mobile Store' at Sevoke Road on 01.02.2009. As I was using the

handset I got a problem with its headset. I went to the store with the problem and

they recommended me to get in contact with 'Ganpati Cellular' located in Smiritidham

building at sevoke road. I handed over my headset along with my handset to them on

23.03.2009 and they told me that I will receive the set within 10 to 12 days which I

received from them on 27.04.2009. This is 10 to 12 days for them. I received the set

but they refused to test and give. After testing in home I found out that the headset

was not of my handset. I then returned it to them just on the next day and they

they charged me that I have exchanged the headset, but somehow I managed to give it to

them. I have put on a mail to the company (flycare@meridiantelecom.com) but the company

seems to be totally unaware of the matter.

If I will be hanged up in this manner for months then when will I be able to use my

set in order. Will the company extend the warranty period that they are wasting. I

am not using the set for months but if I will have a problem just after one day the

warranty period expires, who will come to my help? Are they going to extend my

warranty?

So, please take this matter into consideration and help me out of this matter as soon

as possible. As I am a graduating student will I get any time to study or I will have

to keep on running door to door just with thish single problem. If the company cannot

serve consumer problems then I think its time for the company to pack up and go home.

Yours faithfully,

Anupam Saha

C/o Achintya Kumar Saha

119 Sachitra Pal Sarani,

Haiderpara Main Road,

Haiderpara,

Siliguri - 734006

Dist. - Jalpaiguri

State - West Bengal

Contact

91-98511-25373

91-98325-89149

91-96099-77594

Company: FLY / B700 DUO
Country: India

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