Sir,
This is Anupam Saha from Haiderpara Siliguri. I have purchased a FLY B700 DUO
cellphone from 'The Mobile Store' at Sevoke Road on 01.02.2009. As I was using the
handset I got a problem with its headset. I went to the store with the problem and
they recommended me to get in contact with 'Ganpati Cellular' located in Smiritidham
building at sevoke road. I handed over my headset along with my handset to them on
23.03.2009 and they told me that I will receive the set within 10 to 12 days which I
received from them on 27.04.2009. This is 10 to 12 days for them. I received the set
but they refused to test and give. After testing in home I found out that the headset
was not of my handset. I then returned it to them just on the next day and they
they charged me that I have exchanged the headset, but somehow I managed to give it to
them. I have put on a mail to the company ([email protected]) but the company
seems to be totally unaware of the matter.
If I will be hanged up in this manner for months then when will I be able to use my
set in order. Will the company extend the warranty period that they are wasting. I
am not using the set for months but if I will have a problem just after one day the
warranty period expires, who will come to my help? Are they going to extend my
warranty?
So, please take this matter into consideration and help me out of this matter as soon
as possible. As I am a graduating student will I get any time to study or I will have
to keep on running door to door just with thish single problem. If the company cannot
serve consumer problems then I think its time for the company to pack up and go home.
Yours faithfully,
Anupam Saha
C/o Achintya Kumar Saha
119 Sachitra Pal Sarani,
Haiderpara Main Road,
Haiderpara,
Siliguri - 734006
Dist. - Jalpaiguri
State - West Bengal
Contact
91-98511-25373
91-98325-89149
91-96099-77594
0 comments