Ford fiesta car
Improper Servicing leading to Damage to engine

Name of vehicle owner :- Mr. R.K.Dixit C/o Kranti Singh

Mobile Telephone :- 09870964572 / (R )-09956018786

Email :- singh_bhupender@rediffmail.com

Model of Vehicle :- Fiesta

Derivative :- 1.4 Diesel

Type of fuel :- Diesel

VIN ref no:- MAJBXXMRTB6RBB445

Dealer Name & Location :- Narain Ford, Lucknow

Brief Description of the concern :-

On 20th Aug, my Ford Fiesta stopped midway. The Ford Dealer in Lucknow – Narain Ford currently has the vehicle for servicing in the workshop. Since then they are not giving clear answers for reason of the fault. Now they have mentioned that the Improved Air Duct Fitment as specified by Ford Company has not been done leading to this fault as a result of which the engine has seized and shall require the full engine to be repaired at owner cost. I have traced out my service slips dated 3rd May & 28th May (enclosed) both of Narain Ford agency itself wherein the vehicle has been taken for the same fitment. It seems that the fitment for which the Ford agency took the vehicle has actually not been carried out leading to this failure. Hence the responsibility for replacement of engine should be with Ford Company as this is due to negligence by the agency.

I believe that the agency is aware if this hence is not provided clear details to the undersigned even after 15 days.

Kindly help as i am getting no respite.

Kranti Singh.

Company: Ford fiesta car
Country: India

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