GoAir
Refund of ticket cancellation

On 24-June, I had booked a ticket on GoAir flight G8452 for 19-July (from Cochin to Mumbai) via credit card. Subsequently, I had to cancel my travel plan and cancelled the ticket through Internet on 14-July. Cancellation charges of Rs. 750/- have been deducted; however, GoAir has only issued a voucher (valid upto 14-July) instead of refunding the balance amount of Rs. 2721/- to the credit card account.

This is a fraud as the GoAir ticket does not make a mention of this type of voucher or credit note. Now, I have to pay the bank for the credit card transaction (for total amount of Rs. 3471/-) but GoAir retains the balance amount of Rs. 2721/- as well as the cancellation charge of Rs. 750/-. Kindly take necessary action to get the money (rs. 2721/-) refunded as my money is unnecessarily blocked by the airline. Such sort of cheating is just not acceptable to me.

Company: GoAir
Country: India

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