GoAir
Unethical practices

I reached Delhi airport @ 6:25 AM for my Ahmedabad flight that was to depart @ 6: 35 AM, due to heavy rains in Kanpur and trains getting delayed.

I urged GoAir to help because the flight status was still shown as 'Now Boarding' but they did not extend any help

1. Tried calling the airport number of GoAir for about 1 hour (5 AM in the morning) but nobody had courtesy to respond to my call.

2. The Airport duty manager for GoAir was rude and unethical. They could have easily accomodated us since we had a valid ticket and the flight had departed only after 7 AM

3. The Airport duty manager Shikha earlier agreed to rebook my tickets but later refused without giving any reasons. It was all left to her mercy to even let passengers who have paid for the tickets to travel.

4. When I said I am from Asia's largest IT services company and I would share my experience, she responded saying she does not cares who I am .. I might be from President's house..

5. I am sure there was a case of discrimination with caste that she refused to rebook my ticket. Later when I got the Airport Authority Manager intervene, they rebooked my ticket but charged me 1700 instead of 1500 Rupees for evening 6 PM flight

6. The evening 6 PM flight got delayed to 7 PM. See the double standards of the airline. They can delay the flight for whatever duration they wish. I asked for the reason for the delay of the flight in writing and the GoAir Aiport duty manager Guarav refused to help.

7. The flight only got depared at 8 PM. The boarding was only over at 7:30 PM though the flight departure time was supposed to be 7PM.

The airline did not accomodate me in morning flight to earn more money since they would always have free seats in either of the flights.

I want the airline to refund me my money and compensate for my loss I incurred and the hardships I had gone through being at Delhi airport for entire day and also an apology (written and verbal) from Shikha.

Company: GoAir
Country: India

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