Hindustan Lever - Pure it water filter
Lack of service!

This is Dr. Venugopal of Kanchipuram. I purchased a hidustan lever purit device last year. The machine is working well. But to replace the batterry kit and mesh one has to wait for much longer durations. Registering can be done at a call center whose response is very poor. It takes 15 days atleast to get the kit. To my knowledge the agent in Kanchipuram has no permanent place. He has atleast shifted his office four times and no notice is put up at the older place to help customers to find the new place. Writing in their ledger for a kit is useless. Chasing them over phone is fruitless. Upon advice from a chennai pureit manager I went to locate their new shop two to three persons were sitting but the kits were under lock in a room and the person responsible was on tour. Hell with the product. My sincere advice to whom so ever interested inthis product: Product is good but the backup service is very very bad I say very very bad!

Dr. T.Venugopal, Kanchipouram

Company: Hindustan Lever - Pure it water filter
Country: India

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