HLL PureIT
Complaint Attended not satisfied with explanation

The complaint I made about the sediments found at the bottom of the water collecting unit was attended to by your technician today. To my question as to what is the dirt about, he clarified that the carbon in excess comes up from down and settles in the collecting unit. Nevertheless, the water drawn from the tap will not carry these deposits. Earlier, I found dust as such which I cleaned. When I asked him how could allow dirt inside, he said dirt sometimes enter through the rear of the collecting unit. I wonder how could this be possible and how HLL ensures pure water. Let the Quality team satisfactorily explain and also clarify as to how the cargon gets settled at the bottom of the unit.

I would like to reinstate that if I find either, in the filtered water any more, I will claim the Rs.1 crore challenge thrown by HLL, to the public.

K.HARIHARAN

919962039633

Company: HLL PureIT
Country: India

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